Case 5

As part of a five-year contract, Boxer Advisors team members supported one of our federal government clients in an organizational-change initiative due to restructuring and competitive sourcing. The mandate from the client was to provide:

Change management support
An organization-wide organizational assessment using focus groups interviews, as well as recommendations to address concerns identified
Facilitated strategic planning and all-hands meetings
Recommendations regarding leadership development and implementation
Assistance in the implementation of recommendations.

Seventy-five percent of agency participants said there were improvements in managers’ productivity, work-group productivity, project completion, and service quality. Converting only the tangible benefits to monetary value showed that the programs delivered an ROI of 70%.