Training
Case 1 - Talent Management Consulting, Coaching and Training, Conducting Organizational Assessments
Over a ten-year period, Boxer Advisors team members provided the Intelligence community with a range of talent-management training consulting, organizational-development services, and executive coaching to help these organizations more effectively retain and engage a high performing workforce. Our support has included:
- Facilitating strategic planning and team-building interventions
- Providing executive coaching services to help develop leadership capabilities
- Training to help managers more effectively retain and develop top talent
- Training to help employees take more responsibility for their own career satisfaction and enhance their influence skills
- Tools to measure the ROI of training
- Engagement of Intelligence Community senior managers in identifying measures of success to help link the talent engagement and retention training to mission success.
One unit within the client organization reported an increase in employee satisfaction as a result of the training and other activities that are part of this initiative.
Case 2 - Influence Skills Training
Boxer Advisors team members were responsible for one day of training during the four-day “freshman orientation” session for new salespeople. We adopted an influence/communications workshop to improve the influence skills required for success in working with colleagues and clients and conducted seven workshops over a three-year period. We also facilitated “alumni” post-program sessions.
The recommended workshop was the highest-rated segment of the orientation program during the three years we conducted the training. Over 90% of the participants felt that the course met its stated objectives and that what they learned would help them better perform their jobs. The client was able to document several hundreds of thousands of dollars in either cost savings or increased revenues. Participants further reported positive and constructive communication with their managers, peers, and internal and external customers.
Coaching
Case 3 - Executive Coaching – Intelligence Community
During a ten-year period, Boxer Advisors coaches provided executive coaching to a large cadre (number classified) of coaches within the Intelligence Community, including SIS Officers through Level IV employees. We oriented coaches to organizational culture and mission objectives and conducted periodic briefings to keep coaches aligned as the program grew and evolved. In addition, we coached program managers responsible for building systemic programs, provided marketing materials and assistance, and ensured compliance with technical directives and associated policies and provisions.
Case 4 - Coaching to Support Large-Scale Organizational Change Initiative
Boxer Advisors team members provided executive coaching, leadership training, and organizational development consulting in support of large-scale organizational change initiatives within a Federal government agency. With our services we helped the organization manage restructuring and transition issues; coached senior leaders and their teams; facilitated strategic planning sessions; and provided leadership training and communication consulting. A formal ROI study cited a 70% return on investment, equaling approximately $500,000 in dollars saved and/or productivity improvements, after two years. Seventy-five percent of clients surveyed reported significant improvements in managers’ productivity, workgroup cohesion, project completion, and service quality. Eighty percent of clients reported improved communications with employees, improved collaboration with peers, and improved decision-making and teamwork.
Consulting
Case 5 - Organizational-Change Consulting
As part of a five-year contract, Boxer Advisors team members supported one of our federal government clients in an organizational change initiative due to restructuring and competitive sourcing. The mandate from the client was to provide:
- Change management support
- An organization-wide assessment using focus group interviews, as well as recommendations to address concerns identified
- Facilitated strategic planning and all-hands meetings
- Recommendations regarding leadership development and implementation
- Assistance in the implementation of recommendations.
Seventy-five percent of agency participants said there were improvements in managers’ productivity, work-group productivity, project completion, and service quality. Converting only the tangible benefits to monetary value showed that the programs delivered an ROI of 70%.
Case 6 - Organizational Assessments
Boxer Advisors consultants quickly capture the essence of client culture and distill critical information, helping our clients improve individual and organizational performance. Examples of improvements in client organization based on our recommendations include:
Support of a Change Initiative for a Large-Scale Organization
We conducted organizational assessments, training, coaching, and consulting services that helped the organization manage restructuring and transitional issues. After two years, a formal return-on-investment study cited a 70% ROI, equaling approximately $500,000 in dollars saved and/or productivity improvements.
Written, Detailed Analysis of the Environment Related to the Retention of Key Personnel
The client reported a reduction in talent attrition within one year and attributed this chance to the success of this initiative.
Organizational Climate Assessments for a Commercial Client
Our assessment resulted in an organization-wide initiative, for which we provided a range of consulting, training, and coaching solutions. As a result, the client reported a 30% reduction in unwanted attrition.